ConvoFlow

Privacy Policy

Last updated: 25 July 2025

1. Introduction

ConvoFlow ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API and chatbot services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, such as:

  • Name, email address, phone number
  • Account credentials
  • Billing and contact preferences

2.2 Usage & Technical Data

Automatically collected data includes:

  • Log files and analytics
  • Device/browser details
  • Usage patterns and interactions

3. How We Use Your Information

We use your data to:

  • Provide, maintain, and support our service
  • Process payments and subscription details
  • Send technical notices and support messages
  • Improve our platform and user experience
  • Detect and prevent fraud or misuse

4. Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

  • Service providers (e.g. hosting, analytics, payments) as needed
  • Legal authorities, if legally required
  • Business successors, such as in a merger or acquisition

5. Data Security & Retention

We follow standard industry practices (e.g. encryption, secure hosting) to protect your data.

Your data is retained only as long as necessary for legal or service purposes, typically not exceeding 180 days after account closure unless required otherwise.

6. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing, correcting, deleting your data
  • Withdrawing consent for marketing
  • Objecting to or restricting processing

To exercise these rights, please contact us via email below.

7. Cookies & Tracking

We use cookies and similar technologies to enhance functionality, improve analytics, and personalize your experience. You may manage cookie settings via your browser preferences.

8. Changes to This Policy

Updates will be posted here with a revised "Last updated" date. Major changes may also be communicated via email or website notice.

9. Contact Us

For questions or to exercise your rights, contact us at:

Contact: Contact Us