If you are a small business owner, you've probably struggled with this before: When do I send reminders to my customers or prospects? Am I sending them at the right time? Will my customers get annoyed if I post an update or remind them about their purchase/query early in the morning or late in the evening?
When do I send reminders to my customers or prospects?
Am I sending them at the right time?
Will my customers get annoyed if I post an update or remind them about their purchase/query early in the morning or late in the evening?
Worse yet - will they even notice my reminder amongst 100 other messages if I send it during mid-day?
Should I stick to sending reminders/updates only during holidays?
Aaargh…!!! And you just click send anyway and never know if it really worked or was there a better timing and approach.
Customer messaging timing
Here is a quick table that can help you avoid this frustration:
BEST TIME (Generally)
Monday - Thursday
- Morning 10:30 AM to 11:30 AM (People like to check their phones after they've caught up on their day's work)
- Afternoon 01:00 PM to 02:00 PM (Many check their phones either during/after lunch)
- Evening 06:00 PM to 08:00 PM (People are more relaxed and checking their socials)
Friday
- Morning 10:30 AM to 11:30 AM
- Afternoon 01:30 PM to 02:30 PM
- Avoid later messages because people are gearing up for their weekend and you'll probably get ignored in the noise.
Saturday
- Afternoon 12:00 PM - 02:00 PM (Pleasant mood ahead of the holiday & fun plans)
- Evening 06:00 PM - 08:00 PM (Pleasant mood ahead of the holiday & fun plans)
Sunday
- Afternoon 01:30 PM - 03:00 PM (Probably having a nice Sunday biriyani and checking their phone)
- Evening 04:00 PM - 06:00 PM (Free and catching up on social media)
- Avoid late night messages on Sunday because people are preparing for the next week and you don't want to seem intrusive
Automated reminders and notifications
🚀Bonus Tip: Make sure you don't waste time sending manual reminders/updates to all your customers and automate it using ConvoFlow. All you need to do is pick the time for the update to be sent, and ConvoFlow will automatically send those important reminders on time – helping you avoid hassle and wasted time.
Ready to automate your WhatsApp reminders with perfect timing? ConvoFlow makes it easy to schedule and send messages when your customers are most likely to engage. Get started today!